SHIPPING INFORMATION

PROCESSING TIME
Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak seasons (November-January), please allow 2-4 business days for processing.

DOMESTIC SHIPPING (UK)

  • Standard Delivery: 2-4 business days (£4.95)
  • Express Delivery: 1-2 business days (£9.95)
  • Free Standard Shipping on orders over £100

INTERNATIONAL SHIPPING

  • Europe: 3-7 business days (£14.95)
  • USA & Canada: 5-10 business days (£19.95)
  • Rest of World: 7-14 business days (price varies)
  • Customs fees may apply for orders outside the UK

ORDER TRACKING
You will receive:

  • Order confirmation via email
  • Shipping notification with tracking number
  • Delivery updates from the carrier

SHIPPING RESTRICTIONS
We currently cannot ship to:

  • PO Boxes
  • Freight forwarding addresses
  • Certain international destinations

MULTIPLE ITEM ORDERS
May ship separately if:

  • Items are from different warehouses
  • Have different processing times
    You will receive separate tracking numbers.

DELIVERY ISSUES
For delayed or missing packages:

  1. Check your tracking information
  2. Contact the carrier directly
  3. If unresolved, notify us within 14 days

IMPORTANT NOTES:

  • Business days = Monday-Friday (excluding holidays)
  • Delivery times are estimates only
  • Signature may be required for high-value orders
  • Address changes must be requested before dispatch