Returns & Refunds
Our Returns Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days of delivery, provided the items are unused, in their original condition, and with all tags attached.
How to Return an Item
- Request a Return – Visit our Returns Portal to initiate your return.
- Pack Your Item – Securely repackage the item in its original packaging.
- Ship It Back – Send the item back using a tracked shipping method.
Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
Refund Information
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- Sale items are final and cannot be returned unless faulty.
Exchanges
We currently do not offer direct exchanges. If you’d like a different size or color, please return the original item and place a new order.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us via our Help Center within 7 days of delivery. We’ll arrange a replacement or refund at no extra cost.
International Returns
Customers outside the UK are responsible for return shipping costs and any customs fees. We recommend using a tracked and insured shipping service.
Need Help?
For any questions about returns or refunds, visit our FAQs or contact our Customer Support.